Sunday, November 19, 2006

HOW TO CRITICIZE-AND NOT BE HATED FOR IT

Charles Schwab was passing through one of his steel mills one day at noon when he came across some of his employees smoking. Immediately over their heads was a sign that said "No Smoking". Did Schwab point to the sign and say,"Cann't you read?" Oh, no not Schwab. He worked over to the men, handed each one a cigar ,and said ,"I'll appreciate it, boys , if you will smoke these on the outside . " They knew that he knew that they had broken a rule - and they admired him because he said nothing about it and gave them a little present and made them feel important.
Public officials are often criticized for not being accessible to their constituents. They are busy people, and the fault sometimes lies in overprotective assistants who don't want to overburden their bosses with too many visitors. Many people begin their criticism with sincere praise followed by the word "but" and ending with a critical statement. For example, in trying to change a child's careless attitude toward studies, we might say,"we're really proud of you , Johnnie, for raising your grades this term. But if you had worked harder on your algebra ,the results would have been better."
So an effective way to correct others' mistake is.................
"Call attention to people's mistakes indirectly."

No comments: